1. Who is responsible for your information

Yan Chen, Regulated Canadian Immigration Consultant (RCIC-IRB #R408903), practising as New Miles Immigration, Recruitment & Consulting Services and operating the Yan Consulting client portal, is responsible for the personal information collected through this website. We handle it under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act, and the confidentiality obligations that the College of Immigration and Citizenship Consultants (CICC) imposes on every licensee.

2. What we collect

We only collect what an immigration application actually requires. Depending on which form you use, that can include:

• Contact details — name, e-mail address, telephone number, mailing address.
• Identity and status details — date and place of birth, citizenship, passport number, UCI, PR card details, current immigration status and document numbers.
• Family information — details of a spouse, children, parents and siblings, including for family members who are not themselves applying.
• History — addresses, education, employment, travel and absences from Canada, previous applications and any refusals.
• Sensitive information, where the application type requires it — for example medical, criminal-inadmissibility, financial or hardship information on a Humanitarian & Compassionate application, and relationship evidence on a spousal sponsorship.
• Employer information, on the LMIA/employer form — business number, revenue, job and wage details, staff roster.
• Technical information — see section 5.

We do not ask for payment-card details on this website, and no page here takes payment.

3. Answers you have not submitted yet stay on your own device

The intake forms are long, so they save your work as you type. That draft is written to localStorage in your own browser, on your own device. It is not sent to us, it is not sent anywhere else, and we cannot see it. Nothing reaches this practice until you press the submit button.

Two consequences worth knowing:

• Anyone else who uses the same device and browser profile can reopen the form and read your draft. On a shared or public computer, finish and submit in one sitting, or clear the draft afterwards.
• You can delete the draft yourself at any time by clearing your browser's site data for this website. That deletion is immediate and complete, because we never had a copy.

The site also stores your language choice (English / 简体 / 繁體) in the same place, so the pages open in your language next time. It contains no personal information.

4. What happens when you press submit

Your answers are sent over an encrypted (HTTPS) connection to this website's own server. Two things then happen:

• The submission is written to a file on the practice's server, in a location that is not reachable from the web, and you are shown a reference number of the form YC-YYYYMMDD-XXXX. Quote that reference if you need to ask us about your submission.
• A short notification e-mail is sent to the practice so we know a submission has arrived. That e-mail deliberately does not contain your answers — only the reference number, the form type, your name and e-mail address, and a pointer to the stored file. Your answers are read from the server, not from an inbox.

If the connection to our server fails — this can happen on some in-app browsers — the page will instead offer to download your answers, or show them as text for you to copy and send to us yourself. In that case nothing has reached us until you send it.

5. Technical information and cookies

This website sets no advertising cookies, runs no analytics product, and embeds no third-party trackers, social widgets or fonts. Pages load only from this domain.

When you submit a form, our server records the submission time and the IP address the submission came from, in a log kept outside the public website. We keep that narrow record for one reason: to detect and block automated abuse of the forms. It is not used to profile you and it is not shared for marketing.

6. Why we use your information

• To assess your situation and advise you.
• To prepare, complete and file applications, and to represent you before Immigration, Refugees and Citizenship Canada (IRCC), the Immigration and Refugee Board, a provincial nominee programme or Service Canada.
• To communicate with you about your file.
• To meet the record-keeping, client-identification and file-retention obligations that apply to a licensed immigration consultant.

We rely on your consent, which you give by submitting the form. You may withdraw it at any time (section 9), though withdrawing it may make it impossible for us to continue acting for you.

7. Who else sees it

We do not sell, rent or trade personal information, and we do not disclose it for marketing. It may be disclosed only:

• to the government bodies deciding your application, where that is the point of the application;
• to a translator, notary, medical practitioner or other professional where your file requires one, and with your knowledge;
• to our web hosting provider, which stores the data on our behalf under contract and may not use it for anything else;
• where Canadian law compels disclosure, or where the CICC exercises its regulatory authority over the practice.

Our website is hosted by a third-party provider. Depending on where that provider's servers are located, your information may be stored outside British Columbia and may be subject to lawful access by authorities in that jurisdiction. Ask us if you would like to know the current arrangement before you submit a form.

8. How long we keep it

• If you become a client: your file, including the intake submission, is kept for at least seven years after the file closes, because a licensed consultant is required to retain client records and may need them to answer a regulatory, procedural-fairness or judicial-review question years later.
• If you do not become a client: an enquiry or intake submission that does not lead to a retainer is deleted within twelve months.
• Abuse-prevention logs: deleted on a rolling basis and never kept longer than necessary for that purpose.
• Drafts in your browser: stay until you clear them — see section 3.

9. Your rights: access, correction, deletion

You may ask us, in writing, to:

• tell you what personal information we hold about you and how it has been used;
• correct anything inaccurate;
• delete what we hold, or withdraw your consent to our using it.

Write to the contact address in section 11, quoting your reference number if you have one. We will confirm your identity first — we will not act on a request to release or delete a client file from someone we cannot verify — and we will answer within 30 days. There is no charge.

We will delete what we are free to delete. Where a record must be retained under section 8 or because it is part of a live application, we will tell you plainly which record we are keeping and why, rather than deleting something we are obliged to hold.

10. Security

Pages are served only over HTTPS. Submitted forms are stored outside the public website directory, so they cannot be fetched by guessing a web address. Access is limited to the consultant and to staff who need it for your file. No system is perfect: if a breach ever created a real risk of significant harm to you, we would notify you and the Office of the Privacy Commissioner of Canada, as PIPEDA requires.

11. Contact, and how to complain

If you are not satisfied with our answer, you may complain to the College of Immigration and Citizenship Consultants, which regulates this practice, or to the Office of the Privacy Commissioner of Canada.

12. Changes to this policy

If we change this policy we will update the date at the top of the page. A change that materially affects how we handle information already submitted will be notified to affected clients directly.

一、谁对您的信息负责

持牌加拿大移民顾问 Yan Chen（RCIC-IRB #R408903）以 New Miles Immigration, Recruitment & Consulting Services 名义执业，并运营 Yan Consulting 客户门户，对通过本网站收集的个人信息负责。我们依据加拿大《个人信息保护和电子文件法》（PIPEDA）、卑诗省《个人信息保护法》， 以及加拿大移民与公民顾问学院（CICC）对持牌顾问施加的保密义务处理这些信息。

二、我们收集哪些信息

我们只收集移民申请确实需要的信息。视您填写的表格而定，可能包括：

• 联系资料——姓名、电子邮箱、电话、通信地址。
• 身份与身份状态资料——出生日期与地点、国籍、护照号码、UCI 号码、枫叶卡信息、当前移民身份及证件号码。
• 家庭信息——配偶、子女、父母及兄弟姐妹的资料，包括本人并未随同申请的家庭成员。
• 历史记录——住址、教育、工作、旅行及离境记录、以往申请及任何拒签记录。
• 敏感信息（当申请类别需要时）——例如人道主义（H&C）申请中的医疗、刑事不可受理、财务或困境信息，以及配偶担保中的关系证据。
• 雇主信息（LMIA／雇主表格）——商业号码、营业额、职位与薪资信息、员工清册。
• 技术信息——见第五节。

本网站不索取银行卡或信用卡信息，任何页面均不收取款项。

三、尚未提交的答案保存在您自己的设备上

信息采集表格篇幅很长，因此会在您输入时随时保存草稿。该草稿写入您自己浏览器的 localStorage，保存在您自己的设备上。 它不会发送给我们，也不会发送到任何其他地方，我们无法看到。在您按下提交按钮之前，没有任何内容会到达本事务所。

由此有两点需要注意：

• 使用同一台设备、同一浏览器账户的其他人，可以重新打开表格并读到您的草稿。若使用共用或公共电脑，请一次性填完并提交，或在事后清除草稿。
• 您可以随时自行删除草稿：清除浏览器中本网站的站点数据即可。该删除立即且彻底，因为我们从未持有副本。

本网站还会以同样方式保存您的语言选择（English／简体／繁體），以便下次以您的语言打开页面。其中不含任何个人信息。

四、您按下提交后会发生什么

您的答案通过加密（HTTPS）连接发送到本网站自己的服务器。随后有两件事发生：

• 该提交被写入本事务所服务器上的一个文件，存放位置无法从互联网访问；同时页面会显示一个形如 YC-YYYYMMDD-XXXX 的编号。日后就此次提交与我们联系时，请提供该编号。
• 系统会向本事务所发送一封简短的通知邮件，告知有新提交到达。该邮件刻意不包含您的答案——只有编号、表格类型、您的姓名与邮箱，以及所存文件的位置。 我们从服务器读取您的答案，而不是从邮箱读取。

如果与我们服务器的连接失败（在某些应用内置浏览器中可能发生），页面会改为让您下载答案，或将答案以文本形式显示、由您复制后自行发送给我们。 在这种情况下，只有当您发送后，信息才会到达我们手中。

五、技术信息与 Cookie

本网站不设置广告 Cookie，不使用任何统计分析产品，也不嵌入任何第三方追踪代码、社交插件或外部字体。页面资源仅从本域名加载。

当您提交表格时，我们的服务器会在公开网站之外的日志中记录提交时间和来源 IP 地址。保留这一有限记录只有一个目的：发现并阻止对表格的自动化滥用。 它不会用于对您作画像分析，也不会用于营销或对外提供。

六、我们为什么使用您的信息

• 评估您的情况并为您提供意见。
• 准备、填写并递交申请，并在加拿大移民、难民及公民部（IRCC）、移民及难民局、省提名项目或 Service Canada 面前代表您。
• 就您的档案与您沟通。
• 履行持牌移民顾问在记录保存、客户身份识别与档案留存方面的义务。

我们依据您的同意处理信息，您通过提交表格作出该同意。您可随时撤回同意（见第九节），但撤回后我们可能无法继续为您服务。

七、还有谁会看到

我们不出售、出租或交易个人信息，也不为营销目的披露信息。仅在以下情形下可能披露：

• 向审理您申请的政府机构披露——这正是申请的目的所在；
• 在您的档案确有需要时，并在您知情的前提下，向翻译、公证、体检医生或其他专业人士披露；
• 向我们的网站托管服务商披露，其依合同代我们存储数据，不得作其他用途；
• 加拿大法律强制要求披露时，或 CICC 行使其对本事务所的监管权时。

本网站由第三方服务商托管。视该服务商服务器所在地而定，您的信息可能存储于卑诗省以外，并可能受该司法管辖区当局依法调取。 如您希望在提交表格前了解当前的托管安排，请与我们联系。

八、我们保存多久

• 若您成为我们的客户：您的档案（含本次提交）在档案关闭后至少保存七年。持牌顾问须保存客户记录， 并可能在多年后需要用其回应监管、程序公正或司法复核方面的问题。
• 若您未成为客户：未形成委托关系的咨询或提交，将在十二个月内删除。
• 防滥用日志：滚动删除，绝不超过该目的所必需的期限。
• 浏览器中的草稿：在您自行清除前一直存在——见第三节。

九、您的权利：查阅、更正、删除

您可以书面要求我们：

• 告知我们持有您哪些个人信息，以及这些信息如何被使用；
• 更正任何不准确之处；
• 删除我们持有的信息，或撤回您对我们使用这些信息的同意。

请按第十一节的联系方式来函，并附上您的提交编号（如有）。我们会先核实您的身份——对于无法核实身份的人，我们不会依其要求交出或删除客户档案—— 并在 30 天内答复。此项服务不收费。

凡可以删除的，我们都会删除。若某项记录依第八节必须保留，或属于进行中的申请的一部分，我们会明确告知保留了哪一项、以及为什么保留， 而不是删除我们有义务保存的内容。

十、安全

所有页面仅通过 HTTPS 提供。已提交的表格存放在公开网站目录之外，无法通过猜测网址取得。访问权限仅限顾问本人及因您的档案而确有需要的工作人员。 没有任何系统是万无一失的：若发生的数据泄露确实可能对您造成重大损害，我们会依 PIPEDA 的要求通知您并通知加拿大隐私专员公署。

十一、联系方式与投诉途径

若您对我们的答复不满意，可向监管本事务所的加拿大移民与公民顾问学院（CICC）投诉，或向加拿大隐私专员公署投诉。

十二、本政策的变更

如本政策发生变更，我们会更新页面顶部的日期。若变更实质性影响我们对已提交信息的处理方式，我们会直接通知受影响的客户。